Terms of service

Welcome to Rangoli Indian Mall (“Rangoli,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your access to and use of www.rangolimall.com, including all related websites, online stores, mobile services, checkout systems, and customer support channels (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree, please do not use our Services.

 

 

1. Business Information

Rangoli Indian Mall
8701 Lyra Drive
Columbus, OH 43240
United States

📞 Customer Support: 614-929-2999
📧 Email: contact@rangolimall.com
💬 WhatsApp Chat Available

 

 

2. Eligibility

You must be at least 18 years old to place an order on our website.

If you are under 18, you may use our Services only with the involvement and consent of a parent or legal guardian.

 

 

3. Products We Sell

Rangoli Indian Mall sells:

  • Clothing (ethnic, fusion, casual, festive)

  • Jewelry (fashion and traditional)

  • Shoes & ethnic footwear

  • Accessories

  • Home décor items

Some items may be handcrafted, handmade, or made-to-order, and therefore may vary slightly in color, texture, or finish.

 

 

4. Account Responsibility

If you create an account:

  • You are responsible for maintaining confidentiality of login credentials

  • You agree all activity under your account is your responsibility

  • We may suspend or terminate accounts for misuse or policy violations

 

 

5. Pricing, Product Information & Availability

  • Prices are listed in USD unless stated otherwise

  • Product images are for representation purposes only

  • Minor color variations may occur due to lighting, photography, or screen settings

  • We reserve the right to:

    • Correct pricing or description errors

    • Limit quantities

    • Cancel or refuse any order at our discretion

 

 

6. Orders & Payment Processing (Shopify)

All online payments are processed securely through Shopify and its authorized third-party payment providers.

By placing an order, you authorize us and Shopify to:

  • Charge your selected payment method

  • Verify billing and fraud-prevention information

  • Cancel orders suspected of fraud or misuse

Rangoli does not store full credit card details.

 

 

7. Shipping & Delivery

  • Delivery timelines are estimates only

  • Shipping delays caused by carriers, weather, customs, or peak seasons are not our liability

  • Risk of loss passes to the customer once the order is handed to the shipping carrier

Incorrect or incomplete shipping addresses may result in delays or loss, which will be the customer’s responsibility.

 

 

8. Return, Exchange & Cancellation Policy

Our return policy is a mandatory part of these Terms.

⚠️ Unboxing Video Is Mandatory

An unboxing video is required for ALL return, exchange, or missing-item claims.

Without an unboxing video, no claim will be accepted.

 

 

Return Window (US Orders)

  • Return request must be made within 7 days of delivery

  • Some categories have shorter reporting windows (see below)

 

 

Free Returns (Only If We Are at Fault)

Free return shipping is provided only if:

  • Wrong item sent

  • Damaged or defective product

  • Incorrect size received (not matching size chart)

Required:

  • Clear product photos

  • Mandatory unboxing video

Once approved, we may offer:

  • Replacement

  • Refund

  • Store credit

Decision will be at Rangoli’s discretion.

 

 

Customer-Preference Returns

If return is due to:

  • Product not liked

  • Color variation

  • Size fits per size chart but does not fit personally

Then:

  • Customer pays return shipping

  • Only store credit will be issued

  • Store credit equals product value only (shipping excluded)

 

 

Non-Returnable Items

The following items are NOT eligible for return or refund unless defective and supported by an unboxing video:

  • Customized or made-to-order products

  • Clearance or final sale items

  • Jewelry worn or tampered

  • Handloom thread pulls

  • Items not in original condition

  • Used, washed, stained, or odor-affected items

  • Food, lingerie, perfumes, cosmetics

  • Home décor damage reported after 24 hours of delivery

 

 

Home Décor Items

  • Any damage must be reported within 24 hours of delivery

  • Unboxing video is mandatory

  • Return accepted only after internal assessment

  • Only manufacturer or shipping fault qualifies

 

 

Unboxing Video Guidelines

  • One continuous video only (no cuts or edits)

  • Show sealed package from all sides

  • Open fully on camera

  • Display item clearly and count items

  • Submit within 6 hours of delivery

  • Minor scratches or marks are not considered damage

 

 

Order Cancellation Policy

Within 24 Hours of Order Placement:

  • Cancellation allowed

  • 6% deduction for payment processing

  • No deduction if choosing store credit

After 24 Hours:

  • Generally not accepted

  • May be considered case-by-case

  • If approved:

    • 10% shelving/restocking fee

    • No deduction if store credit selected

Item or Size Change:

  • Allowed only if order has not been shipped

 

 

9. Promotions, Coupons & Store Credit

  • Promotional codes cannot be combined

  • Store credit is non-transferable

  • Store credit has no cash value

  • Rangoli reserves the right to modify promotions at any time

 

 

10. Intellectual Property

All content on this website — including logos, designs, images, videos, text, and brand elements — are owned by Rangoli Indian Mall.

You may not copy, reproduce, distribute, or use our content for commercial purposes without written permission.

 

 

11. User Content & Reviews

If you submit reviews, photos, or feedback:

  • You grant Rangoli a royalty-free right to use them for marketing and promotion

  • You confirm the content is yours and lawful

  • We may remove content at our discretion

 

 

12. Third-Party Services

Our website may link to third-party tools or platforms (including Shopify).

We are not responsible for third-party policies, practices, or content.

 

 

13. Disclaimer of Warranties

All products and services are provided “AS IS” and “AS AVAILABLE”.

We make no warranties, express or implied, including but not limited to:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

 

 

14. Limitation of Liability

To the maximum extent permitted by law:

Rangoli Indian Mall shall not be liable for:

  • Indirect or incidental damages

  • Loss of profits or business

  • Shipping delays beyond our control

  • Misuse of products

Our total liability shall not exceed the amount paid by you for the specific order giving rise to the claim.

 

 

15. Indemnification

You agree to indemnify and hold harmless Rangoli Indian Mall from any claims arising from:

  • Violation of these Terms

  • Misuse of the Services

  • False claims or fraudulent activity

 

 

16. Arbitration & Class Action Waiver

PLEASE READ CAREFULLY — THIS AFFECTS YOUR LEGAL RIGHTS.

a) Mandatory Arbitration

Any dispute arising from these Terms or your purchase shall be resolved through binding arbitration, not court litigation.

Arbitration shall be administered by AAA or JAMS, under U.S. commercial arbitration rules.

b) No Class Actions

You agree that:

  • Claims must be brought individually

  • No class actions, collective actions, or representative lawsuits are permitted

c) Small Claims Exception

Either party may bring eligible claims in small claims court.

d) Opt-Out

You may opt out of arbitration within 30 days of your first purchase by emailing:
contact@rangolimall.com
with subject: “Arbitration Opt-Out”.

 

 

17. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.

Any permitted court proceedings shall occur in Franklin County, Ohio.

 

 

18. Termination

We reserve the right to suspend or terminate access to the Services for violations of these Terms or misuse of the platform.

 

 

19. Changes to Terms

We may update these Terms at any time.

Updated terms will be posted on the website with a revised “Last Updated” date. Continued use constitutes acceptance.

 

 

20. Contact Us

📍 Rangoli Indian Mall
8701 Lyra Drive
Columbus, OH 43240

📞 614-929-2999
📧 contact@rangolimall.com