Privacy policy
Rangoli Indian Mall (“Rangoli,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from www.rangolimall.com (the “Site”).
By using our Site or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
A. Information You Provide Directly
When you interact with us, you may provide:
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Full name
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Email address
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Phone number
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Shipping and billing address
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Payment-related details (processed securely — we do not store card numbers)
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Order history and preferences
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Communications with customer support
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Photos, videos, or documents submitted for returns or claims (including unboxing videos)
B. Automatically Collected Information
When you browse our Site, we may automatically collect:
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IP address
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Device type and browser information
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Operating system
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Pages viewed and time spent
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Referring/exit URLs
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Location data (approximate only)
This data helps us improve performance, security, and user experience.
C. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Enable essential site functionality
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Remember preferences
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Analyze site traffic
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Support advertising and remarketing
You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Communicate about purchases, shipping, and returns
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Provide customer support (phone, email, WhatsApp)
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Verify claims and prevent fraud
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Review return, exchange, or missing-item requests
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Improve website functionality and customer experience
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Send promotional emails or SMS (with consent)
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Conduct analytics and marketing optimization
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Comply with legal obligations
3. Returns, Claims & Unboxing Videos
If you request a return, exchange, or report a missing or damaged item, we may collect:
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Unboxing videos
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Product photos
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Written explanations
These materials are used solely to:
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Verify authenticity of claims
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Prevent fraud
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Process refunds or store credit
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Improve quality control
Such data may be shared only with service providers involved in fulfillment, shipping, payment processing, or fraud prevention.
4. Sharing Your Information
We do not sell your personal information.
We may share information only with trusted partners, including:
A. Service Providers
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Shopify (ecommerce platform)
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Payment processors
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Shipping and logistics partners
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Fraud-prevention services
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Email and SMS communication platforms
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Customer support systems
These partners may access information only as necessary to perform their services.
B. Legal & Safety Purposes
We may disclose information when required to:
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Comply with legal obligations
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Respond to lawful requests
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Protect our rights or property
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Prevent fraud or misuse
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Enforce our Terms of Service
C. Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the business transaction.
5. Payment Information
All payments are processed securely through Shopify and its authorized payment partners.
Rangoli Indian Mall does not store or have access to full credit card numbers.
Payment providers handle your information in accordance with their own privacy policies.
6. Marketing Communications
You may receive promotional emails or messages if you opt in.
You may unsubscribe at any time by:
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Clicking “unsubscribe” in emails
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Replying STOP to SMS messages
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Contacting us directly
Transactional messages (order confirmations, shipping updates) will still be sent.
7. Children’s Privacy
Our Site is not intended for children under 13 years of age.
We do not knowingly collect personal information from children.
If you believe a child has provided us information, please contact us for removal.
8. Data Retention
We retain personal information only as long as necessary to:
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Fulfill orders
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Maintain business records
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Comply with tax and legal requirements
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Resolve disputes
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Prevent fraud
Return-related evidence (such as unboxing videos) may be retained for audit and fraud-prevention purposes.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on your location, you may have the right to:
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Access your personal information
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Request corrections
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Request deletion (subject to legal obligations)
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Opt out of marketing communications
To make a request, contact us using the details below.
11. California Privacy Rights (CCPA Notice)
California residents may request:
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Disclosure of data collected
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Deletion of personal information (where legally permitted)
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Confirmation that we do not sell personal data
We do not discriminate against users for exercising privacy rights.
12. International Customers
If you access our Site from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from your local laws.
By using our Site, you consent to such transfer.
13. Third-Party Links
Our Site may contain links to third-party websites.
We are not responsible for the privacy practices of those sites. Please review their policies separately.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site constitutes acceptance of the revised policy.
15. Contact Us
If you have questions about this Privacy Policy or your personal information, contact us:
Rangoli Indian Mall
8701 Lyra Drive
Columbus, OH 43240
United States
📞 Phone: 614-929-2999
📧 Email: contact@rangolimall.com